ck14 Privacy Policy
At ck14, protecting the personal data of every player is a core responsibility. This Privacy Policy explains precisely what information we collect when you use the ck14 platform, how we use it, who we share it with, and what rights you hold over your own data. We believe transparency is the foundation of trust, and this document reflects that commitment.
How ck14 Protects Your Data
We collect only what is necessary, protect it with industry-leading encryption, and never sell your personal information to third parties. Here is a quick summary of our key privacy commitments.
256-bit SSL Encryption
Every piece of data transmitted between your device and the ck14 servers is protected using industry-standard 256-bit SSL encryption. This means your login credentials, payment details, and personal information are unreadable to any third party during transmission — the same standard used by major international banks.
No Data Selling — Ever
ck14 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is used solely to operate and improve the ck14 platform, verify your identity, process payments, and communicate with you about your account and promotions you have opted into.
Minimal Data Collection
ck14 follows a data minimisation principle — we collect only the personal information that is strictly necessary to provide you with a safe, verified, and functional betting and gaming experience. We do not collect data speculatively or for purposes unrelated to the ck14 platform's operation.
Your Rights, Your Control
You have the right to access the personal data ck14 holds about you, request corrections, withdraw marketing consent at any time, and request deletion of your data subject to our legal retention obligations. All data rights requests are handled by our support team within 10 business days of receipt.
Secure Payment Data
ck14 does not store your full card numbers or mobile banking PINs on our servers. Payment transactions are processed through encrypted payment gateways. bKash, Nagad, Rocket, and Upay mobile banking credentials are never visible to or stored by ck14 — all payment authentication occurs on the respective provider's own secure platform.
24/7 Privacy Support
If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights, ck14's support team is available 24 hours a day, 7 days a week via live chat and WhatsApp. All privacy enquiries are treated with strict confidentiality and escalated to our compliance team where necessary.
Privacy Policy — Complete Document
The complete ck14 Privacy Policy is set out below. Please read it carefully before using the ck14 platform or submitting any personal information.
Table of Contents
- 1. Who We Are
- 2. Scope of This Policy
- 3. Data We Collect
- 4. How We Collect Your Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Data Sharing & Third Parties
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Data Rights
- 12. Marketing Communications
- 13. Children & Minors
- 14. International Data Transfers
- 15. Changes to This Policy
- 16. Contact & Complaints
1 Who We Are
ck14 is an online betting and casino platform operating under the brand name ck14, accessible at ck14.io and its associated subdomains. In this Privacy Policy, references to "ck14", "we", "us", or "our" refer to the operators of the ck14 platform.
ck14 is committed to protecting the privacy of all individuals who interact with our platform, including registered players, prospective players who browse the site without registering, and any individual who contacts our customer support team. This Privacy Policy describes our data practices in full and transparent detail.
For all privacy-related enquiries, please contact our support team directly at or via the 24/7 live chat feature on the ck14 platform.
2 Scope of This Policy
This Privacy Policy applies to all personal data collected, processed, and stored by ck14 in connection with:
- The registration and maintenance of a ck14 player account;
- The use of any betting, gaming, or casino service offered through the ck14 platform;
- Deposits, withdrawals, and any financial transactions conducted through ck14;
- Identity verification (KYC) processes conducted by ck14;
- Customer support interactions via live chat, WhatsApp, or email;
- Marketing communications sent by ck14, where you have provided consent;
- Browsing the ck14 website without registering an account (via cookies and analytics tools).
This Policy should be read alongside the ck14 Terms & Conditions, which are incorporated by reference. By registering an account or using the ck14 platform, you acknowledge that you have read and understood this Privacy Policy.
3 Data We Collect
ck14 collects the following categories of personal data, depending on how you interact with the platform:
3.1 Identity Data
- Full legal name (as it appears on your government-issued identification document);
- Date of birth;
- Gender (optional, where provided during registration);
- Copies of identity documents submitted for KYC verification (e.g., National ID Card, Passport, Driving Licence).
3.2 Contact Data
- Email address;
- Mobile phone number (used for account authentication and support);
- Residential address (including district, division, and postal code for Bangladesh-based players — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
3.3 Financial Data
- Mobile financial service account number (bKash, Nagad, Rocket, Upay) — stored as a reference identifier only, not as a live credential;
- Bank account name and number for bank transfer withdrawals;
- Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used;
- Card type (Visa or Mastercard) and last four digits of card number, where card payments are used.
3.4 Account & Betting Activity Data
- Account username and encrypted password;
- Betting and gaming history: sports bets placed, casino games played, bet amounts, outcomes, and winnings;
- Bonus and promotion usage history;
- Account balance history;
- Responsible gaming settings (deposit limits, self-exclusion status, cooling-off periods).
3.5 Technical & Device Data
- IP address at the time of registration and at each login;
- Device type, operating system, and browser version;
- Device fingerprint (used for fraud detection and duplicate account identification);
- Session timestamps: login time, logout time, session duration;
- Pages visited and features used within the ck14 platform.
3.6 Communication Data
- Records of all live chat conversations between you and ck14 support agents;
- Records of WhatsApp support messages where you have initiated contact;
- Email correspondence with ck14's support or compliance teams;
- Complaint and dispute records.
4 How We Collect Your Data
ck14 collects your personal data through the following means:
| Collection Method | Data Categories Collected |
|---|---|
| Account Registration | Identity data, contact data, account credentials |
| KYC Verification Process | Identity documents, proof of address, payment method ownership |
| Deposits & Withdrawals | Financial data, transaction history |
| Betting & Gaming Activity | Betting history, game history, bonus usage |
| Platform Browsing | IP address, device data, session data, cookies |
| Customer Support Contact | Communication data, complaint records |
| Third-Party Payment Providers | Transaction confirmation data, payment method reference identifiers |
ck14 does not purchase personal data lists from third-party data brokers, and does not collect personal data from social media platforms without your explicit consent.
5 How We Use Your Data
ck14 uses the personal data we collect for the following specific purposes:
- Account administration: Creating, maintaining, and managing your ck14 player account, including password resets and account security alerts;
- Identity verification: Conducting KYC checks to confirm your identity and age (21+) as required by our internal compliance policies;
- Payment processing: Processing deposits and withdrawals to and from your ck14 wallet via your chosen payment method;
- Service delivery: Providing access to cricket betting, live casino, slots, crash games, and all other ck14 platform features;
- Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, duplicate accounts, and other prohibited conduct as defined in the ck14 Terms & Conditions;
- Responsible gaming compliance: Monitoring account activity to identify patterns consistent with problem gambling and enabling responsible gaming tools (deposit limits, self-exclusion, cooling-off);
- Customer support: Responding to support requests, complaints, and dispute resolutions submitted by you;
- Legal compliance: Meeting any applicable legal, regulatory, or law enforcement obligations, including retention of transaction records;
- Platform improvement: Analysing aggregated, anonymised usage data to improve the features, performance, and user experience of the ck14 platform;
- Marketing communications: Sending you promotional offers, bonus announcements, and seasonal promotions where you have explicitly consented to receive marketing. You may withdraw this consent at any time.
6 Legal Basis for Processing
ck14 processes your personal data on the following legal bases:
- Contractual necessity: Processing necessary to perform the contract between you and ck14 — i.e., to operate your account, process your bets, and deliver the platform's services to you;
- Legal obligation: Processing necessary for ck14 to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and regulatory record-keeping;
- Legitimate interests: Processing for the purpose of fraud prevention, platform security, responsible gaming monitoring, and platform analytics — where these interests are not overridden by your fundamental rights and freedoms;
- Consent: Processing for marketing communications, where you have freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time by contacting ck14 support at or via the marketing preferences section of your account settings.
7 Data Sharing & Third Parties
ck14 does not sell your personal data. We share your personal data only in the following limited and controlled circumstances:
7.1 Payment Processors
Your payment method reference data and transaction details are shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks, and domestic banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank) solely to the extent necessary to process your deposit or withdrawal transaction.
7.2 KYC & Identity Verification Providers
Where ck14 uses a third-party KYC verification service to validate identity documents, your submitted documents and personal information are shared with that provider under a strict data processing agreement that prohibits the provider from using your data for any purpose other than verification on ck14's behalf.
7.3 Game Software Providers
Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers to facilitate game delivery, RNG certification, and live studio streaming. These providers do not receive your full identity or financial data.
7.4 Law Enforcement & Regulatory Authorities
ck14 will disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, a valid court order, or where ck14 determines that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
7.5 Business Transfers
In the event that ck14 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the registered email address on your account, and the acquiring entity will be required to honour this Privacy Policy.
8 Cookies & Tracking
ck14 uses cookies and similar tracking technologies on the ck14 platform. A cookie is a small text file placed on your device by a website to remember information about your visit. ck14 uses the following categories of cookies:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential / Strictly Necessary | Required for the platform to function — session management, login authentication, security tokens | Session / 24 hours |
| Functional | Remembering your language preference, account settings, and last-visited game categories | 30 days |
| Analytics | Anonymised data on which pages and features are visited most frequently, used to improve the platform | 90 days |
| Fraud Detection | Device fingerprinting data used to identify duplicate accounts and suspicious login patterns | 12 months |
You may control cookie settings through your browser's privacy settings. Disabling essential cookies will prevent you from logging in to your ck14 account. Disabling analytics cookies will not affect your ability to use the platform but will limit ck14's ability to improve the user experience based on anonymised usage data.
9 Data Retention
ck14 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with the following retention standards:
- Active account data: Retained for the full duration of your account's existence and for a period of 5 years following permanent account closure;
- Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in compliance with financial record-keeping obligations;
- KYC identity documents: Retained for a minimum of 5 years from the date of verification or account closure (whichever is later);
- Customer support records (live chat, email): Retained for 3 years from the date of the conversation;
- Fraud investigation records: Retained for up to 7 years where an investigation was opened or Prohibited Conduct was identified;
- Analytics and device data: Anonymised within 90 days of collection; anonymised aggregates may be retained indefinitely for platform improvement purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures. Anonymised data that can no longer be linked to an individual is not subject to this Privacy Policy.
10 Data Security
ck14 implements the following technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL/TLS encryption on all data transmitted between your device and ck14 servers;
- AES-256 encryption at rest for all stored personal data, KYC documents, and financial records;
- Role-based access controls ensuring that ck14 staff can only access the personal data necessary for their specific job function;
- Two-factor authentication required for all internal ck14 staff accounts with access to player data;
- Regular security audits and penetration testing conducted by independent third-party security professionals;
- Firewall and intrusion detection systems monitoring all traffic to and from ck14 servers;
- Secure data centres with physical access controls, environmental monitoring, and redundant backup systems.
11 Your Data Rights
As a ck14 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact ck14 support at or via live chat. All requests will be acknowledged within 5 business days and resolved within 30 days:
- Right of Access: You have the right to request a copy of all personal data ck14 holds about you, including your account data, betting history, KYC records, and communication records. ck14 will provide this information free of charge in a structured, machine-readable format;
- Right to Rectification: If any personal data ck14 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly through your ck14 account settings panel;
- Right to Erasure: You have the right to request deletion of your personal data. This right is subject to ck14's legal retention obligations — data that must be retained for financial or compliance purposes cannot be deleted until the applicable retention period expires;
- Right to Restriction of Processing: In certain circumstances, you have the right to request that ck14 restrict the processing of your personal data while a complaint or investigation is pending;
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller;
- Right to Object: You have the right to object to the processing of your personal data where ck14 relies on legitimate interests as the legal basis. ck14 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests;
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
12 Marketing Communications
ck14 may send you promotional communications about new features, bonus offers, reload promotions, seasonal campaigns (including Eid, Pohela Boishakh, IPL season, and BPL season promotions), and other ck14 news where you have explicitly opted in to receiving marketing communications at the time of registration or subsequently through your account settings.
ck14 does not send unsolicited marketing to individuals who have not provided consent. Marketing communications are delivered via email and — where you have provided consent — via WhatsApp message.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link at the bottom of any marketing email from ck14;
- Updating your marketing preferences in the account settings section of the ck14 platform;
- Contacting ck14 support via live chat or at and requesting removal from all marketing lists.
Opting out of marketing communications does not affect transactional or account-related communications (e.g., deposit confirmations, withdrawal notifications, account security alerts, or KYC verification requests). These communications are sent as part of the service contract and cannot be opted out of while your account remains active.
13 Children & Minors
The ck14 platform is strictly for adults aged 21 years and above. ck14 does not knowingly collect personal data from any person under the age of 21. If ck14 becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all data will be securely deleted in accordance with our data retention policies, and any funds in the account will be returned to the payment method on file after identity confirmation.
If you believe that a person under the age of 21 has registered an account on ck14, please notify our support team immediately at . ck14 takes under-21 access extremely seriously and will act on all such reports within 24 hours.
14 International Data Transfers
ck14 operates primarily to serve players based in Bangladesh. However, in the course of delivering its services, some personal data may be processed by third-party service providers (such as KYC verification platforms, game studios, and cloud infrastructure providers) whose servers are located outside Bangladesh.
Where personal data is transferred internationally, ck14 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include:
- Data processing agreements incorporating standard contractual clauses that impose binding data protection obligations on the receiving party;
- Transfers to countries or organisations that have been assessed as providing an adequate level of data protection;
- Technical security measures (encryption, access controls, audit logging) applied by the receiving party as a contractual requirement.
ck14 does not transfer personal data to jurisdictions where adequate protections cannot be guaranteed without your explicit informed consent.
15 Changes to This Policy
ck14 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, ck14 will notify registered players by displaying a prominent notice on the ck14 platform and, where practicable, by sending an email notification to the registered email address associated with your account.
The updated Privacy Policy will clearly state the date on which the new version takes effect. Continued use of the ck14 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Privacy Policy, you should cease using the platform and contact ck14 support to close your account.
We recommend bookmarking this page and reviewing it periodically. The current version of the Privacy Policy is always accessible at ck14.io/privacy-policy. Previous versions are available on request by contacting our support team.
16 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how ck14 has handled your personal data, please contact us using the details below:
- Email: (plain text — not a clickable link)
- Live Chat: Available 24/7 via the ck14 platform (Bangladesh Standard Time, UTC+6)
- WhatsApp Support: Available 24/7 for privacy enquiries
- Response Time Target: All privacy requests acknowledged within 5 business days; fully resolved within 30 days
ck14's compliance team reviews all privacy complaints independently of the general customer support team. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter to ck14's senior compliance team by requesting escalation in writing to with the subject line "Privacy Complaint Escalation".
Your Data Is Safe — Now Enjoy the Platform
Now that you have reviewed the ck14 Privacy Policy, explore everything the platform has to offer — live cricket betting, 300+ casino tables, 500+ slots, and instant bKash and Nagad payments. ck14 is built for Bangladeshi players who value both security and entertainment. For adults aged 21 and above only.
21+ only. Gambling involves risk. Play responsibly. SSL encrypted. bKash · Nagad · Rocket accepted.